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LSLL 2020 Procedure

LSLL 2020 COMPLAINTS PROCEDURE Here at the London School of Lucha Libre (LSLL) we take complaints very seriously! If you have a complaint about our organisation, we want to hear about it and we will do our best to put it right. Our Complaints Procedure has the following goals: • To deal with complaints fairly, efficiently and effectively; • To ensure that all complaints are handled in a consistent manner throughout; • To increase supporter satisfaction; • To use complaints constructively in the planning and improvement of all services. What is a complaint? It may be a criticism that expects a reply and requires action or changes to be made. It can also be an expression of dissatisfaction with any aspect of LSLL, which is under the control of the school, its staff or volunteers. How to complain LSLL We would like to sort out any complaint as soon as possible. Many complaints can be resolved informally. In the first instance contact one of the staff members at the school, this can be at

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